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After-Sales Support

A local service desk
for your equipment
in Africa.

You sold the machine. We make sure it keeps running. We don’t replace your engineers or your warranty. We coordinate faults, warranty, engineers and parts on the ground, so one breakdown never costs you the next order.

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Certified local field engineer inspecting industrial equipment in Africa with a diagnostic tablet

The problem

Sell large equipment into Africa without local support and the same things tend to happen:

  • A fault is reported late, or to the wrong person
  • Nobody local can diagnose it, so an engineer is flown in or the machine sits idle
  • Warranty questions turn into long email chains
  • Spare parts get stuck in customs
  • The buyer loses confidence and the next order goes elsewhere
For large equipment, one idle machine costs your customer far more than the cost of support.

What we do

We run the service desk on your behalf, so the right person responds quickly, decisions are made against your terms, and you can see everything that happens.

Intake

one WhatsApp, email or phone line for customers to report faults

Triage

a remote first check against your manuals and guides

Warranty check

unit, dates and fault type checked against your terms

Dispatch

an engineer from your approved roster, tracked until the job closes

Parts

spare parts orders and customs clearance coordinated

Reporting

a full record of every fault, response time and repeat issue

How it works

Customer reports a fault.

Serial number, description, photos or video and location, sent through one line.

We triage.

Many issues can be solved remotely, which avoids a call-out.

We check the warranty.

The result is valid, invalid or unclear.

We seek approval where needed.

Valid claims under a limit you set in advance go ahead. Anything above it, or unclear, reaches you as a one-page summary with a response deadline.

We dispatch.

We confirm the visit with the customer and track it.

We coordinate parts if needed,

including shipping and customs.

We report.

The engineer closes the job with photos and a short report, and you get the full record.

What you get

Practical on-the-ground equipment support
without building a local subsidiary.

  • A local response without hiring staff in Africa
  • Engineers you’ve approved and trained
  • Fewer idle machines and fewer disputed warranty claims
  • Clear data on faults, installation quality and repeat issues
  • A stronger offer to distributors and buyers, because support is already in place
Setting up

Before launch, we build the engineer network and the process. A one-off setup fee covers sourcing and verifying engineers so you can approve them.

Setting up

  • Sourcing: qualified engineers in each country, matched to your equipment
  • Verification: identity, qualifications, work history, references, insurance and relevant experience
  • Your approval: you review a short profile for each engineer and decide who joins
  • Training: your team trains and certifies them, in person or remotely, and we handle scheduling, logistics and attendance records
  • Certified roster: only engineers you’ve certified are sent to your equipment
  • Installed base: your units, warranty terms and fault guides loaded into our system
  • Process: warranty pre-approval limit, approval deadlines and escalation contacts agreed
Who contracts with whom

Who contracts with whom

Engineers contract directly with you and are paid directly by you. P23 contracts with you to coordinate the service. You stay in control of who is on your roster, who is certified, and what gets approved.

After-Sales Support

Need support on the ground for your installed equipment?

Tell us about your installed base, target countries and equipment type, and we’ll scope your local service desk.

Book a Scoping Call